It was fortuitous that the recent testing of our system coincided with your email advising us to do just that. Unfortunately the exhaust pipe from our diesel powered pump kept detaching itself every time my son and I started up the pump. I had no hesitation in contacting you regarding this problem and was impressed on many levels : firstly you answered the phone yourself and knew who you were talking to (you must have hundreds of customers), secondly you fixed the problem the very next day, and thirdly this service came free of charge.
Right from preliminary discussions regarding the installation of a roof sprinkler system for our house through to modifications and ongoing service, my husband and I have found Firecat to be thoroughly professional, polite and reliable in our dealings with them. I would not hesitate to make contact with any further issues.
We feel very secure in the knowledge that the investment we have made in a Firecat roof sprinkler system provides property security and reassuring peace of mind as we live in a high risk bushfire area. For anyone considering the installation of a roof sprinkler system for their house I would thoroughly recommend Firecat.
Belinda, Crafers West
"We had the benefit of Firecat's professionalism earlier in 2012.
We found them to be punctual & extremely courteous in their area of expertise.
We would recommend anyone looking for a fire related service to have a discussion with Firecat."
"Firecat South Australia installed a BushfireMax sprinkler system to our property about 18 months ago and we were very happy with the professional manner in which the installation was carried out. The design of the system was thorough with sprinklers covering all areas, especially doors and windows. We also appreciated the follow up inspection the following summer."
Bev and Greg, Macclesfield
Hi Firecat gang,
Thank you so much for all the help getting the bushfire sprinkler system up and running. It will definitely bring some peace of mind to me and my family on those high fire risk days !
We did really did appreciate your diligence and persistence with the pump, which proved so difficult to start. To have had difficulties after only several months was frustrating, so we were delighted to have you replace, install and test a completely new pump.
Thank you too for the generosity of spirit and friendliness in dealing with the saga. It definitely lessened the frustration.
Wendy, Adelaide Hills
"Thank you for an excellent job. I feel more secure than ever."
Chris Hodge, Crafers
"A great company to deal with. There was no high pressure sales pitch - just all my options explained, all my questions answered and my system designed and installed at a very competitive price."
"Excellent service and installation. We as a family feel protected by our new automatic system. Highly recommended."
David, Crafers West
"It is great to have the system in place as extra protection before the next Bushfire Season. Hopefully we will never need to use it but there is peace of mind just knowing that this first class system is installed, and ready to use, at any time."
Brian and Julie, Coromandal East
"Our experience was fantastic. My wife and I were extremely impressed with both the system effectiveness and friendly service we received. Overall, it was a great quality product, at a great price, and we received great service. I would very much recommend Firecat and BushfireMax systems to anyone looking to protect their home and family from fire."
Scott, Onkaparinga Hills
It was a pleasure to have Ron and his team working at my home. I felt very comfortable about these young men working here. I felt that these people were respectful of my home as they moved in and out of the house to access the roof. On introduction they looked me in the eyes, shook my hand with a smile and told me who they were. As for Ron, he was a breath of fresh air. I felt that I was being given first class "old fashion" service. Nothing was too hard. Please thank them very much from Sarah and myself.
We are very happy with our new sprinkler system, not only because of the high quality sprinklers and piping used, but also because of the professional workmanship shown during the planning and installation proccess, the friendly and well-informed staff that we dealt with and the flexible payment options offered. After our initial meeting with BushfireMax representatives to discuss system design options and a cost quotation, we were particularly pleased with the speed and quality of workmanship with which the installation task was completed. Thank you again for your great service and for the peace of mind we now gain for having this sprinkler system installed as part of our bushfire protection plan.
Having a two storey home in a bush fire zone, it was important to us to find a Company and product that we could trust. We were very impressed with Firecat, in their product, their professional installation and most of all their follow-up and warranty. We found the staff to be extremely helpful and friendly and always ready to make adjustments where required, as we had a rather unusual roof line and also required ground sprinklers around our water tanks. Thanks to Tom and the Team.
Bronte and Jill
Thank you very much for your prompt quotation and installation of the Firecat roof sprinkler system. We were impressed by the professional sales and installation team(s). Although a little concerned about the visual impact, there was no need to worry as the impact on the house visage was minimal, and, they work!!! Good luck with future sites.
Sue and Andre (Crafers)
To Firecat Sprinkler Systems and Tom Davey
Many thanks for your timely and efficient completion of our system Mount Osmond, SA. 5064
Firecat staff completed our partially installed system in a timely and efficient manner , this work was also completed to the quoted price which was significantly lower than our previous contractor.
This work included the commissioning of a diesel pump connecting to our swimming pool and rainwater tanks. The pre and post service was excellent and I would recommend Tom Davey and the Firecat people to anyone considering a home sprinkler system.
I would be happy to discuss the service I received with any potential customers if asked
Thank you for fixing our Fire fighting system and with out charge and so promptly! Your company is second to none and can be recommended to all with confidence.
- Belinda and David, Crafers West
We are very happy with the result and would like to thank Steven and Reece for doing a very good job. They were efficient and worked well together.
I myself worked in the building trades for a long time and could see straight away that they knew what they were doing.
Thank you again for a job well done.
-Koetse Family, Upper Sturt
We are full of praise for Tom Davey & Firecat. Tom proposed a practical, cost-effective solution for our fire safety problem, & delivered it with minimal disruption to our household.
He is full of excellent advice on how to respond to a fire situation, which adds peace of mind when living in a potentially hazardous are like Belair with a young family.
We would recommend Firecat to those considering installing a fire suppression system.
-Mark & Jane Wellington